Terms of Service
Last updated: June 13, 2026
list Table of Contents
Welcome to Rafa's Cleaning Service. By using our cleaning services or website, you agree to be bound by these Terms of Service. Please read them carefully before booking any service.
1. Acceptance of Terms
Agreement to our terms
By accessing our website, contacting us, or booking our cleaning services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.
warning If you do not agree with any part of these terms, please do not use our services.
We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
2. Our Services
What we offer
Rafa's Cleaning Service provides professional cleaning services including but not limited to:
Service scope and specific tasks will be agreed upon during booking. Any additional services requested on-site may incur extra charges.
3. Booking & Scheduling
How to schedule services
Appointments can be scheduled through:
- language Our website contact form
- phone Phone call or text message
- mail Email communication
info Important Notes
- • Confirmation will be sent via email or text within 24 hours
- • Please ensure someone 18+ is present during service (or arrangements made for access)
- • We require accurate information about property size and condition
4. Pricing & Payment
Costs and payment methods
Quotes
All quotes are based on information provided and may be adjusted upon inspection
Invoicing
Payment is due upon completion of service unless otherwise arranged
Accepted Payment Methods:
5. Cancellation Policy
Rescheduling and cancellation terms
| Notice Period | Fee |
|---|---|
|
48+ hours before
|
No charge |
|
24-48 hours before
|
50% of service fee |
|
Less than 24 hours
|
Full service fee |
schedule No-show: If no one is available to provide access at the scheduled time and we cannot reach you, the full service fee will apply.
6. Client Responsibilities
What we ask from you
To ensure the best service experience, we ask that clients:
- pets Pets: Secure pets in a safe area during cleaning sessions
- diamond Valuables: Secure jewelry, cash, and valuable items before our arrival
- door_front Access: Ensure clear access to all areas requiring cleaning
- warning Hazards: Inform us of any hazards, broken items, or areas requiring special attention
- water_drop Utilities: Ensure running water and electricity are available
7. Liability & Insurance
Our coverage and limits
Fully Insured & Bonded
We carry comprehensive liability insurance to protect you and your property.
Damage Claims:
- arrow_right Report any damage within 24 hours of service completion
- arrow_right Provide photos and description of damaged items
- arrow_right Claims will be reviewed and resolved promptly
info We are not liable for pre-existing damage, normal wear and tear, or items not disclosed as fragile before service.
8. Satisfaction Guarantee
Our commitment to you
100% Satisfaction Guarantee
Your satisfaction is our priority. If you're not completely satisfied with our service, contact us within 24 hours and we'll make it right.
Free Re-clean
We'll return to address any missed areas
Responsive Support
Our team is here to help resolve any concerns
Questions About Our Terms?
We're happy to clarify any points